
Our Policies
Scope of Work:
We offer estimates based on a detailed task list that outlines the expected cleaning services. This list, referred to as
the "Scope of Work," serves as the foundation for our fixed-rate pricing. We assume that the Customer's residence
is reasonably clean and that we have received accurate information to determine the cost.
However, in the event that our Cleaner arrives at a home that is exceptionally dirty, larger than initially estimated,
or if the cleaning requires more time than originally calculated, an hourly rate of $50 will apply to accommodate the
additional effort and time required.
Late Cancellations:
Rescheduling or canceling bookings is possible with a 5 day notice before the scheduled cleaning date. If changes or
cancellations occur within 5 days of the cleaning appointment, a 50% cancellation fee will be applied to the
customer's account. If a customer cancels on the same day of the service, if a cleaner is unable to access the
premises (cleaners can only wait 15 minutes for access), or if the customer's utilities are disconnected during the
service, a 100% cancellation fee will be imposed. In situations where any encountered items pose potential hazards,
Tiffany’s Cleaning Service, LLC, and its cleaning staff retain the right to
decline cleaning. This may include but is not limited to, the presence of mold, unusual buildup, hoarding, excessive
clutter, and other safety concerns that prevent a cleaner from completing the job. Tiffany’s Cleaning Service, LLC, will make
efforts to find a replacement cleaner in such cases. However, it cannot guarantee a replacement and will not be
held responsible if one cannot be arranged.
Refunds:
Our aim is to bring a radiant sparkle to your home! Despite our utmost dedication, occasional errors may occur
because we're only human. If you find yourself less than completely delighted with our cleaning service, we'd be happy to
arrange a follow-up visit. Please note that refunds are not an option.
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Customer Obligations:
Customers are expected to take certain responsibilities into account when engaging our cleaning services. These include:
Safe Work Environment:
Customers are required to maintain a secure and hazard-free workspace for our cleaners. To this end, any pets must either be
restrained or removed from the premises prior to our cleaner's arrival. If a customer chooses to restrain an animal in a specific room,
our cleaners will not be obligated to clean that room unless the pet is securely confined within a crate or cage.
Pet-Related Issues:
It is important to note that Tiffany’s Cleaning Service, LLC, and its cleaning staff cannot be held liable for any issues related to pets.
The health and safety of pets remain the sole responsibility of the pet owners, and Tiffany’s Cleaning Service, LLC, is not
accountable for their well-being.
Electrical Equipment:
Customers must ensure that all electrical equipment on the premises is in proper working order, approved for use, and poses no safety hazards.
Safe Environments:
Customers are also responsible for maintaining a safe environment, which includes ensuring there are no dangerous
conditions such as live electricity present during the cleaning process.
Announced Guests:
Customers are expected to inform us in advance if there will be any unannounced guests at the project location during the
cleaning appointment.
Restricted Cleaning:
Please be aware that certain substances, such as blood, pet waste, urine, feces, needles, drug paraphernalia, and black mold,
are considered hazardous and cannot be cleaned by our staff.
By engaging our services, customers acknowledge and agree to adhere to these responsibilities to ensure a smooth
and safe cleaning experience.
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